The FINE PRINT

Facility Rules

• All climbers and spectators must have a waiver

• No Running, Horseplaying, or Roughhousing

• Never place fingers, hands, or feet on the metal bolt hangers. 

•  Shirts must be worn at all times.

•  No chewing gum allowed in the climbing wall area. 

• No climbing shoes in the restroom (no bare feet in the restroom)

• While bouldering; be aware of launching or throwing for a move with other climbers and  bystanders nearby.

• Courtesy of others and use of appropriate language is expected

• Children under the age of 16 may not be in the gym without an adult and only during posted business hours

• While watching others boulder please stand out of the way of their fall line.

• No climbing while under the influence of drugs or alcohol

• No bicycles, skateboards, roller skates or other wheeled equipment is allowed in the gym

• Report any spinning holds or other safety issues to the front desk staff immediately

• All climbers must check-in

• All accidents and injuries must be reported to gym staff

• No yelling or screaming

• Be respectful and kind to your fellow climbers

• Harassment and/or bullying will not be tolerated 

• Staff have the right to enforce any additional rules if they feel the situation is unsafe. 

                          Fitness Area Rules

• Wipe down all fitness equipment after use

• Please do not slam, throw, or drop weights

• Report any broken or malfunctioning equipment to gym staff

• Children under 14 are not allowed in the fitness area without coach supervision

                   Climbing Rules

• No Loose Chalk

• Watch your surroundings at all times

• Empty your pockets before climbing

• Stay out of fall zones

• Downclimb where possible

• No topping out or standing on the bouldering wall

• Climbers on the wall have the right of way

• Watch fall zones and keep personal items out of the fall zones of other climbers

• Do not walk under other climbers

• Traversing is allowed, but climbers moving upward have the right of way

• No street shoes on the climbing wall

• Only climb as high as you feel comfortable falling

• Food and drink are not allowed on the mat

• When you are near the bouldering area, stay off the mats or away from the wall when you are not actively climbing.

• Make sure to watch your water bottles, phones, or other items in addition to yourself. Keeping items in cubbies or out of the way of where people might fall or walk can help everyone stay safer.

• When you are bouldering and you are trying not to crowd the walls, it can be hard to know whose turn it is. Look around and ask!

• In order to prevent injuries every climber is asked to warm up appropriately before use of the climbing walls.

• The safety mats in the boulder area may not be used as resting areas. Only the designated resting areas are to be used to relax and to rest.

Building Access Rules

• Don’t Beta Spray–Do not offer beta or advice without first obtaining consent. The only exceptions are when safety is involved. 

• Be Respectful: Be respectful of others in language and interactions. Treat all fairly and with kindness regardless of age, race, ethnicity, citizenship, religion, marital status, ability, sex, gender, sexual orientation, or any other status.

• No Screaming or Yelling

• Those who Brush, Crush–If someone brushes the holds of a climb, they are next to climb on that boulder

• Take Turns–If multiple people are attempting the same boulder as you, everyone should take turns. This is especially true during busy times and when climbing new sets.

• If you leave a tick mark, brush it before moving on to a new boulder

• If someone falls on you, it’s your fault–Keep all belongings and body parts out of fall zones

• No Collisions–Before climbing a boulder, look at the full boulder and ensure you aren’t climbing in the path of someone else

• Climbing with headphones is permissible only during non-staffed hours, but ensure you stay aware of your surroundings. Have your music at a low enough volume that others can communicate with you about safety matters. 

• If you move or shift a hold while climbing, report the spinner to gym staff immediately.

• If someone is harassing or bullying you or another climber, alert gym staff immediately

• Respect other’s psych–Don’t put others down for being excited, let folks have their celebrations as long as that celebration isn’t harming anyone.

• Be kind to all, always. 

• Climbers climbing up on a set route have the right of way over climbers traversing across the wall. 

• Encourage Positivity: Allow others to celebrate their achievements without negativity. Support and uplift fellow climbers.

• No Wobblers–While being frustrated is okay, don’t throw a wobbler (tantrum). 

• Be Friendly, Not Creepy–Avoid making comments about people’s bodies or offering unsolicited advice or opinions. Say hello, offer a fist bump, high five, or even a “Nice Send!”

• Impact is not always intent: Understand the impact of your actions, even if that impact was not your intent

• Approach Considerately: When approaching someone to start a conversation, keep a respectful distance, especially if they are preparing for a climb or resting after one.

• Photography and Recording: Ask for consent before taking photos or recording videos, especially if the person is in the background or the focus of your activity.

• Polite Interruptions: If you need to get someone’s attention, wait for a natural break in their activity or conversation. Use a polite gesture or a soft verbal cue.

• Accepting No: If someone declines an interaction or appears uninterested in chatting, respect their decision without insistence. 

• Leave Space: When setting up to climb, ensure you’re not too close to another climber’s route to avoid accidental contact.

• Respecting Boundaries: Recognize and respect verbal and non-verbal cues indicating someone's comfort level with proximity and interaction.

• Share Common Areas: Don’t monopolize areas such as wall space, community areas, equipment, etc.. Be mindful and allow space for others to use these resources.

• Personal Equipment: Keep your personal items organized and contained within your personal area to allow space for others.

• Address Issues Politely: If you encounter a situation where your personal space is invaded or your preferences are not being respected, address the issue politely with the person involved.

• Seek Mediation: If self-resolution is not possible, seek help from gym staff to mediate and resolve the situation appropriately.

At Skyhook Bouldering, the safety and well-being of our clients are our top priorities. To ensure a safe and enjoyable experience for all participants, we require all clients to complete a waiver and provide essential information before engaging in any bouldering activities. This policy outlines the procedures regarding waivers and client information collection.

Waiver Collection: Waiverking

Waiver Host: Mindbody 

1. Waiver Submission:

All individuals, including participants and spectators, must complete and sign a waiver form before entering the bouldering area.

Waiver forms are available at the front desk of Skyhook Bouldering or can be filled out online through our website prior to arrival.

Minors (under 18 years of age) must have a waiver signed by a parent or legal guardian.

Waivers must be filled out accurately and completely, providing all necessary personal information and signatures.

2. Waiver Content:

Participant Information

Acknowledgment of Risks

Assumption of Risk

Release of Liability

Orientation Video

Gym Rules/Etiquette 

Medical Authorization

Fitness to Participate

Parental Consent for Minors

Indemnification Clause

Emergency Contact Authorization

Photo/Video Release

Code of Conduct

Acknowledgment and Consent

COVID-19 Liability Waiver

Jurisdiction and Governing Law

Signature and Date

3. Client Information Collection:

In addition to the waiver form, Skyhook Bouldering collects essential client information for administrative and safety purposes.

Client Information Includes: 

Date of birth

Any medical conditions or allergies that may affect participation.

Previous experience with bouldering or climbing.

Any other information the client deems relevant to participation in climbing

climbing /fitness activities

Any special accommodations or requests.

Billing Information

Address

Phone Number

Email

Emergency Contact

4. Data Protection:

Skyhook Bouldering is committed to protecting the privacy and confidentiality of client information.

All collected data is stored securely and is only accessible to authorized personnel.

Client information is used solely for the purpose of ensuring safety and providing quality service.

1. Mindbody Software

Client/visitor information is stored through Mindbody software. Security program includes but is not limited to:

-Alignment with CIS CSC 20 cybersecurity framework

-Alignment with NIST cybersecurity frameworks

-Payment platform is PCI DSS Level 1 service provider certified

-Monitored 24/7, 365 days a year

1. Skyhook Bouldering

-Physical and logical security for networks, desktop computers, credit card readers, tablets and mobile devices

-Appropriate anti-virus and anti malware protection 

-Enabled web browser auto-updates

-Secure user & password management (periodic password changes, deleting user accounts promptly after staff departs, etc.)

-Restrict consumer data access to only staff that require it. 

-Restrict permission to install software on those computers to users, business owner and/or trusted senior staff

5. Waiver Renewal:

Waivers are valid for one year from the date of submission.

Clients are required to renew their waivers upon expiration to continue participating in bouldering activities at Skyhook Bouldering.

Minors who had parents/guardians fill out their  waivers and have since reached the age of legal adulthood are required to fill out a new waiver before participating in any activities at Skyhook Bouldering.

6. Non-Compliance:

Clients who refuse to sign the waiver or provide necessary information WILL NOT  be permitted access to bouldering facilities at Skyhook Bouldering.

Non-compliance with safety rules and procedures outlined in the waiver may result in expulsion from the premises.

7. Revision of Policy:

This policy is subject to revision as necessary to maintain compliance with legal regulations and improve safety standards.

By signing the waiver and providing necessary information, clients acknowledge their understanding and acceptance of the policies and procedures outlined by Skyhook Bouldering regarding waivers and client information.

Membership Freeze – Freeze Requests must be submitted by email to Climb@skyhookbouldering.com. Requests must include a start and end date.  Freeze requests are due at least 14 days before the requested start date. Members are allowed up to two months of freeze per year for month to month and three months for any 12-month commitments. Any unused days in the member’s current month are preserved when the membership resumes. Freezes may affect your billing date & are subject to a $15.00/ month suspension charge. Time spent frozen will extend membership agreements  by the duration of the freeze. Cancellation requires one active billing cycle following a freeze.           

Cancellation – Monthly memberships require 30 days’ notice to cancel (one final billing cycle). Members may ONLY request cancellation in writing via email request to Climb@skyhookbouldering.com. Skyhook will confirm all cancellation requests, and it’s the member’s responsibility to ensure their request has been processed by checking their bank statement. Accounts must be up to date on payments before cancellation can occur. Termination surveys sent after email requests must be completed for cancellation to be fully processed.

Rule Changes – Membership fees and rules may change at any time. Members who have signed up for the newsletter will be notified via email prior to changes taking effect. For additional membership information, and to see a list of FAQs, please call or email us.

Monthly Membership. Once billing information is provided, billing will continue by calendar month until a written request to cancel is received. Billing is processed on the date originally initiated and posted within 1-3 business days depending on your banking institution. Monthly memberships are required to give a written 30-day cancellation notice. 

1. MEMBERSHIP FREEZE. Freeze Requests must be submitted by email to Climb@skyhookbouldering.com and must include a start and end date. Freeze requests are due at least 14 days before the requested start date. Annual Members are allowed up to three months of freeze per year. Any unused days in the member’s current month are preserved when the membership resumes. Freezes may affect your billing date. Cancellation requires one active billing cycle following a freeze. All frozen accounts are subject to a $15.00 a month charge. Time spent frozen will extend the 12-month membership by the duration of the freeze.

2. AUTO RENEWAL By signing this Agreement, you acknowledge that unless you submit a written notice of cancellation to Skyhook within (30) days of your last scheduled draft payment, this agreement will automatically renew on a month-to-month basis. See below for cancellation procedures

2.1 Right To Increase Dues: If you have a Monthly Recurring Membership, Skyhook reserves the right to increase the rates of memberships by 3% once per calendar year. All membership rates within a 12-Month Agreement will remain the same until expiration of the agreement. All members will be notified only if they have provided the correct contact information via email on file.

2.2 ACH Payment: The client agrees that all payments due owned under this Agreement shall receive a discount when made by electronic funds transfer. Repeated failure of the electronic funds transfer will incur standard rates and can be applied to alternate payment on file.

3. CANCELLATION PROVISIONS. Monthly memberships require 30 days notice to cancel. Monthly members may ONLY request cancellation in writing via email request to Climb@skyhookbouldering.com. Skyhook will confirm all cancellation requests, and it is the member’s responsibility to ensure their request has been processed by checking their bank statement. Accounts must be up to date on payments before cancellation can occur.                      

You may only cancel this Agreement without penalty if you qualify as follows:

3.1. You are Disabled or You are Deceased. You may cancel this Agreement without penalty if you die or become physically unable to use a substantial portion of our services from the date of the Agreement until the time of disability.  We may require that you claimed disability be confirmed by an examination of a physician agreeable to you and us.  

3.2. Skyhook Goes Out of Business.  You may cancel this Agreement without penalty if Skyhook goes out of business.

3.3. Skyhook Moves.  You may cancel this Agreement without penalty if we move from the facility closest to your residence on the date of the Agreement to a location more than 30 additional miles from that residence. 

3.4. Skyhook Does Not Complete a Facility or Construction in Time.  You may cancel this Agreement without penalty if a facility, construction or improvement is not completed by Skyhook Fitness by the date represented in the Agreement.

3.5. Skyhook Fitness Materially Changes Services.  You may cancel this Agreement without penalty if Skyhook materially changes its services promised. 

3.6. You Move. If you permanently relocate outside of a 30-mile radius from your original health club facility, and Skyhook is unable to transfer its services to a comparable facility within a 30-mile radius of your new place of residence, then you may cancel this Agreement without penalty.  You must provide us with proof of relocation, which must be a new state-issued ID.  No refund will be granted for any and all unused sessions.

3.7. Effect of Termination; Early Termination Fee.  Prepaid clients may not cancel the Agreement prior to the expiration of the Initial Term.  If you are a Recurring Dues client, then you may cancel this 12-Month Agreement at any time with a 30-day written notice. You will be charged an early-termination fee equal to 25% of the remaining value of your Agreement, or $250, whichever is more. Failure to pay the early termination fee will result in non-termination until said fees are paid. Clients paying under the “Flash Specials” are required to fulfill the agreed  term with no termination. Upon term fulfillment, clients can cancel their membership agreement with a  30-day written notice without penalty. Specials will auto renew to a normal membership if notice to cancel is not given.

3.8. Refunds. Any refunds due under this Agreement shall be paid within 15 days after receipt of proper notice of rescission or cancellation.

4. GENERAL TERMS.

4.1. Notice. Send all notices under this Agreement to Skyhook at 2436 SE 12th AVE, Portland OR, 97214.

4.2. Enforceability.  If any provision of this Agreement is declared void and unenforceable, such provision (or portion of a provision) shall be deemed severed from this Agreement, which shall otherwise remain in full force and effect.  Skyhook Fitness employees are not authorized to make any written or verbal changes, additions or modifications to this Agreement. 

4.3. No Warranties. You acknowledge that Skyhook has not made any express or implied warranties, guarantees or statements about the services that it can provide you.  You agree that signing up for personal training does not guarantee health or fitness results, and that results may vary based on the individual. 

4.4. Entire Agreement. This Agreement constitutes the entire and exclusive agreement between you and Skyhook, and supersedes all prior written and/or oral promises, representations, understandings or agreements relating to this purchase.  Skyhook Fitness can void this agreement if it is not completed by a Skyhook Fitness employee in accordance with the current pricing and payment programs, or if there has been any misrepresentation by you.

4.5. Governing Law. This Agreement shall be interpreted under the laws of the State in which the Agreement is executed.  Any Litigation under this Agreement shall be resolved in the courts of the State in which the Agreement is executed. 

4.6. Limitation of Inability. Unless controlling legal authority requires otherwise, any award by a court or arbitrator is limited to actual compensatory damages.  Specifically, neither a court nor an arbitrator can award either party any indirect, special, incidental or consequential damages, even if one party told the other party 

that they might suffer these damages. 

4.7 PIF. In relation to prepaid memberships, if a member uses all of their credits or if their membership duration expires before the season concludes, they have two choices: they can either acquire another prepaid package or enroll in a monthly recurring agreement that will remain in effect until the season concludes on October 1st. After the Team's season comes to an end, any unused class or practice credits can be carried over to the next season if the membership is renewed. Alternatively, the remaining credit can be used for other Skyhook services or memberships.

4.8 Billing Discrepancies. - It is the member’s responsibility to ensure that correct action has been taken on their account and to notify Skyhook of discrepancies within 90 days. Dues more than 90 days old are not refundable. 

4.9 Updated rules  - It is the member’s responsibility to ensure that they understand and abide by Skyhook’s unique rules and regulations, especially as relating to 24 hour access, which they agreed to when they filled out the waiver.  Skyhook is allowed to update those rules at their, or their insurance companies discretion, to make sure to be able to continue to offer 24/7 access to our members. Those rules include, but are not limited to: Non-members, members under the age of 18, and members guests can only come during staffed hours. Key fob Replacement is a $20 fee. Bringing guests after hours may result in a financial penalty of $500/per person/per incident, which will be added to the card on file, cancellation of membership privileges, or revoking of unstaffed hours facility access, or all of the above, as determined by management.